Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 1 - 2 business days
  • North America : 5 - 7 business days
  • Europe : 3 - 5 business days
  • Australia, New Zealand and Oceania : 5 - 7 business days
  • Asia Pacific : 5 - 7 business days
  • Latin America and the Caribbean : 5 - 7 business days
  • North Africa and the Middle East : 5 - 7 business days
  • Sub-Saharan Africa : 5 - 7 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

What is natural dyeing?

Plant dyeing is simple process, much simpler than synthetic. It is extracting colour present in the nature and fixing it on cloth. Many dyes have even pharmacological effects and possible health benefits that are used in traditional medicine.

Sustainable impact is saving of water and natural resources, i.e. most of the colours can be achieved without heating. For this you need time and patience, it might take up to 2 days just the dyeing itself. I use locally grown or imported dyes coming from managed sources and providing income for people with less opportunities for earning a living.

Can I add a gift note?

I am happy to include a gift note! Please tell me what you would like it to say in the notes at checkout.
For gift notes No receipts will be enclosed.

How long does it take to receive my order in USA?

Most of the time I will ship your order within 1 or 2 business days. Delivery time usually takes 5-8 business days, but occasionally it can take longer due to various factors, such as busy holiday season. Please understand that these delays are out of my control.

Wholesale availability

Any inquiries on wholesale, please contact me directly!
sleep@laaquarelle.com

Legal imprint